Refund & Returns Policy

 

How do I Return My Order?

We work hard to create flavors that everyone can enjoy! But we understand that it may not be a great fit for everyone and offer a 30 day refund window. Please send an email to [email protected] with your order # and reason for requesting a return so we may help with the process.

Please note that customers are responsible for their own return shipping label/cost. Opened creamer bags qualify for a 50% refund. Opened frothers qualify for a 50% refund. Limited Edition flavors are non-refundable. Coffee is non-refundable.

Wanting a Replacement Instead?

We would love to help you find the perfect fit for your preferences! Simply shoot us an email with your order #, the product you want replaced, and the reason why so we can find a solution together. Email us at [email protected]

LIMITED EDITION FLAVORS:

Limited Edition flavors are non-refundable.They are crafted in smaller, single-run batches and once they sell out there is no more production.

In prior releases, a number of customers purchased 4+ bags yet requested full refunds for everything. This inventory could have been purchased and appreciated by others who wanted to order. Thank you for your understanding. Feel free to email [email protected] if you have additional questions.